Refund Policy

Effective Date: 03/04/2025
Website: http://www.nswdeveloper.com
Contact Email: contact@nswdeveloper.com

At NSW DEVELOPER, we strive to provide exceptional digital marketing, web development, SEO optimization, and other virtual services. We understand that client satisfaction is important, and we aim to be transparent about our refund policies. Please read the following carefully to understand our refund process.

1. Overview

At NSW DEVELOPER, we are committed to customer satisfaction and providing high-quality IT services/products. This Refund Policy outlines the terms under which refunds are granted, ensuring transparency and compliance with Stripe’s requirements.

2. Eligibility for Refunds

We offer refunds under the following conditions:

The purchased service was not delivered as described.
A technical issue on our end prevented the completion of the service.
The customer cancels the service within the eligible refund period (if applicable).
Any billing errors or duplicate charges.

3. Non-Refundable Items

Certain services/products are non-refundable, including:

Services that have already been provided/completed.
Custom software development projects after work has commenced.
Digital products once accessed/downloaded.
Subscription fees after the renewal date (unless canceled beforehand).

4. Refund Process

To request a refund, customers must:

Contact our support team at contact@nswdeveloper.com with proof of purchase and a detailed explanation.
Allow 14 business days for our team to review the request.
If approved, refunds will be processed to the original payment method within 7 business days.

5. Chargeback Prevention

We encourage customers to contact us directly to resolve any concerns before initiating a chargeback. Unauthorized chargebacks may result in account suspension.